Empathy at Work

𝗗𝗼 𝗬𝗼𝘂 𝗯𝗲𝗹𝗶𝗲𝘃𝗲 𝘁𝗵𝗮𝘁 𝘄𝗼𝗿𝗸𝗽𝗹𝗮𝗰𝗲 𝗲𝗺𝗽𝗮𝘁𝗵𝘆 𝗶𝘀 𝗷𝘂𝘀𝘁 𝗮 𝗻𝗶𝗰𝗲 𝘁𝗼 𝗵𝗮𝘃𝗲? A 2016 study of 170 companies conducted by Harvard Business School showed that empathy correlates directly with growth, earnings and productivity, suggesting that hashtag#empathy , is a cornerstone for commercial success.

𝘍𝘰𝘳 𝘦𝘹𝘢𝘮𝘱𝘭𝘦 𝘈𝘪𝘳𝘣𝘯𝘣 𝘩𝘢𝘴 𝘪𝘮𝘱𝘭𝘦𝘮𝘦𝘯𝘵𝘦𝘥 𝘦𝘮𝘱𝘢𝘵𝘩𝘺 𝘵𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘧𝘰𝘳 𝘢𝘭𝘭 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘦𝘴, 𝘢𝘯𝘥 𝘦𝘷𝘦𝘯 𝘤𝘳𝘦𝘢𝘵𝘦𝘥 𝘢 “𝘎𝘭𝘰𝘣𝘢𝘭 𝘏𝘰𝘴𝘱𝘪𝘵𝘢𝘭𝘪𝘵𝘺 𝘚𝘵𝘢𝘯𝘥𝘢𝘳𝘥𝘴” 𝘱𝘳𝘰𝘨𝘳𝘢𝘮 𝘵𝘩𝘢𝘵 𝘩𝘦𝘭𝘱𝘴 𝘩𝘰𝘴𝘵𝘴 𝘤𝘳𝘦𝘢𝘵𝘦 𝘢 𝘸𝘦𝘭𝘤𝘰𝘮𝘪𝘯𝘨 𝘦𝘯𝘷𝘪𝘳𝘰𝘯𝘮𝘦𝘯𝘵 𝘧𝘰𝘳 𝘨𝘶𝘦𝘴𝘵𝘴. 𝘛𝘩𝘦 𝘳𝘦𝘴𝘶𝘭𝘵𝘴? :𝘪𝘯𝘤𝘳𝘦𝘢𝘴𝘦𝘥 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘦 𝘴𝘢𝘵𝘪𝘴𝘧𝘢𝘤𝘵𝘪𝘰𝘯 𝘢𝘯𝘥 𝘣𝘦𝘵𝘵𝘦𝘳 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘴.

🧠 Neuroscience has shown that 𝗵𝘂𝗺𝗮𝗻𝘀 𝗵𝗮𝘃𝗲 𝗮 𝗱𝗲𝗲𝗽𝗹𝘆 𝗶𝗻𝗴𝗿𝗮𝗶𝗻𝗲𝗱 𝗻𝗲𝗲𝗱 𝘁𝗼 𝗯𝗲𝗹𝗼𝗻𝗴 𝘁𝗼 𝘀𝗼𝗰𝗶𝗮𝗹 𝗴𝗿𝗼𝘂𝗽𝘀 𝗮𝗻𝗱 𝘁𝗼 𝗽𝗿𝗼𝘁𝗲𝗰𝘁 𝘁𝗵𝗲𝗶𝗿 𝗶𝗻-𝗴𝗿𝗼𝘂𝗽.

🧠 Empathy developed in the course of evolution in order to improve our predictions about the behavior of friends and enemies and thus increase the probability of survival.

𝗘𝗺𝗽𝗮𝘁𝗵𝘆 𝗶𝘀 𝗮 𝗻𝗮𝘁𝘂𝗿𝗮𝗹 𝘄𝗮𝘆 (THE VEHICLE) 𝘁𝗼 𝗰𝗿𝗲𝗮𝘁𝗲 𝗯𝗼𝗻𝗱𝗶𝗻𝗴 𝘄𝗶𝘁𝗵𝗶𝗻 𝗮 𝗴𝗿𝗼𝘂𝗽 and to enhance cooperation and collaboration, as well as to protect from potential threats from outside the group.

📈 An empathetic hashtag#leadership is more effective at driving performance and innovation.

💣 However 𝗼𝘃𝗲𝗿𝗲𝗺𝗽𝗵𝗮𝘀𝗶𝘇𝗶𝗻𝗴 𝗲𝗺𝗽𝗮𝘁𝗵𝘆 𝗰𝗮𝗻 𝗵𝗮𝘃𝗲 𝗻𝗲𝗴𝗮𝘁𝗶𝘃𝗲 𝗰𝗼𝗻𝘀𝗲𝗾𝘂𝗲𝗻𝗰𝗲𝘀 , such as avoiding difficult conversations or making decisions based solely on emotions.

𝗗𝗢

✔️ Practice 𝙖𝙘𝙩𝙞𝙫𝙚 𝙡𝙞𝙨𝙩𝙚𝙣𝙞𝙣𝙜, 𝙖𝙣𝙙 𝙥𝙚𝙧𝙨𝙥𝙚𝙘𝙩𝙞𝙫𝙚 𝙩𝙖𝙠𝙞𝙣𝙜 (or perspective asking)

✔️ Show 𝙜𝙚𝙣𝙪𝙞𝙣𝙚 𝙞𝙣𝙩𝙚𝙧𝙚𝙨𝙩,

✔️ 𝙋𝙧𝙤𝙫𝙞𝙙𝙚 𝙚𝙢𝙤𝙩𝙞𝙤𝙣𝙖𝙡 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 .

✔️ 𝙋𝙧𝙞𝙤𝙧𝙞𝙩𝙞𝙯𝙚 𝙚𝙢𝙥𝙖𝙩𝙝𝙮 𝙞𝙣 𝙧𝙚𝙢𝙤𝙩𝙚 𝙞𝙣𝙩𝙚𝙧𝙖𝙘𝙘𝙞𝙤𝙣𝙨 to counteract the absence of face to face interactions.

𝗗𝗢𝗡´𝗧

❌ 𝙊𝙫𝙚𝙧𝙙𝙤 𝙚𝙢𝙥𝙖𝙩𝙝𝙮 as it can enable poor performance or neglecting important business decisions. Strike a balance between empathy and practicality.

❌ 𝗜𝗴𝗻𝗼𝗿𝗲 “𝙚𝙢𝙥𝙖𝙩𝙝𝙮 𝙤𝙫𝙚𝙧𝙚𝙨𝙩𝙞𝙢𝙖𝙩𝙞𝙤𝙣” 𝙗𝙞𝙖𝙨 (leaders tend to overestimate their own and their team’s level of empathy).

❓ 𝗗𝗶𝗱 𝘆𝗼𝘂 𝗺𝗮𝗸𝗲 𝗮 𝗺𝗶𝘀𝘁𝗮𝗸𝗲 𝗶𝗻 𝗲𝘀𝘁𝗶𝗺𝗮𝘁𝗶𝗻𝗴 𝘀𝗼𝗺𝗲𝗼𝗻𝗲 𝗲𝗹𝘀𝗲’𝘀 𝗺𝗼𝗼𝗱 𝗼𝗿 𝗯𝗲𝗵𝗮𝘃𝗶𝗼𝗿?

❓ 𝗛𝗼𝘄 𝗰𝗮𝗻 𝘆𝗼𝘂 𝗶𝗺𝗽𝗿𝗼𝘃𝗲 𝘆𝗼𝘂𝗿 𝗲𝗺𝗽𝗮𝘁𝗵𝗶𝗰 𝗮𝗰𝗰𝘂𝗿𝗮𝗰𝘆 𝗯𝗼𝘁𝗵 𝗶𝗻 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗮𝗻𝗱 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻?