Effective Feedback

Are your teams avoiding tough feedback?

Many people shy away from it because
it feels uncomfortable, awkward, even risky.

But the right tools can make feedback easier.

My 3 favorite frameworks:

1. 𝐒𝐁𝐈 — Direct, objective approach
→ Situation: Set the exact context
→ Behavior: Describe what you saw
→ Impact: Explain the real effect

Good for quick, in-the-moment feedback
about a specific incident that just happened.

2. 𝐂𝐄𝐃𝐀𝐑 — Coaching-inspired approach
→ Context: Agree on the purpose
→ Examples: Share specific instances
→ Diagnosis: Explore root causes
→ Actions: Define next steps
→ Review: Schedule follow-up

Good for address recurring patterns and
creating a plan for lasting behavior change.

3. 𝐅𝐀𝐒𝐓 — Be consistent
→ Frequent: Not just annual reviews
→ Actionable: Focus on changeable behaviors
→ Specific: Use real examples
→ Timely: Strike while it’s relevant

Above all, be fair and caring.

The goal isn’t to prove you’re right.
It’s to help others improve and thrive.

Which framework do you like best?