7 Client Touchpoints

Client touchpoints shouldn’t feel pushy.They should feel like what they really are: Building real relationships. But many client-facing professionals hesitate to followup, worried they’ll seem self-serving. But here’s the shift: When your touchpoints come from generosity, followingup feels: ✅ Natural✅ Helpful✅ Human Need to follow up with a client soon? Here are 7 of myContinue reading “7 Client Touchpoints”

The 7 Cs of Communication

You’re not being misunderstood— You’re not being clear, try this: People aren’t ignoring you.They just didn’t understand what you said. Confusion sounds like silence.Clarity gets responses. If your words are messy,your message gets missed. Use this 7-part clarity check: ☑️ The 7 Cs by Scott M. Cutlip and Allen H. Center:🔸 Clear = Easy toContinue reading “The 7 Cs of Communication”

The Anchor Framework

Your team doesn’t need more meetings. They need a CEO who knows what to do wheneverything starts breaking at once. That’s when teams don’t need more information.They need anchors. Clear priorities.Decisive leadership.A sense that someone still has the wheel. I’ve worked with 100s of high-performing CEOsacross industries. The ones who thrive in chaos aren’tthe loudestContinue reading “The Anchor Framework”

Designing Your Ambition

Every winning strategy starts with one uncomfortable question:How ambitious are you willing to be? A client once told me:“Our ambition? To grow 5% a year.”I asked: “Is that ambition… or just survival?” That moment shifted the entire conversation.Because ambition isn’t about what feels safe.It’s about what forces you to rethink your business. Without ambition, strategyContinue reading “Designing Your Ambition”

Effective Feedback

Are your teams avoiding tough feedback? Many people shy away from it becauseit feels uncomfortable, awkward, even risky. But the right tools can make feedback easier. My 3 favorite frameworks: 1. 𝐒𝐁𝐈 — Direct, objective approach→ Situation: Set the exact context→ Behavior: Describe what you saw→ Impact: Explain the real effect Good for quick, in-the-momentContinue reading “Effective Feedback”

Top 12 Goal Methods

Hard work doesn’t fix a broken goal— Do this instead: Here’s what no one tells you: Your goal isn’t the problem—Your method is. Use the right method, and progressbecomes automatic. Here are 12 of the best goal systems:(Simplified so you can test them fast.) 🔵 SMART GoalsClear, measurable, doable. 🟡 HARD GoalsPick goals that matterContinue reading “Top 12 Goal Methods”

Effective Meetings

Your calendar’s full.But nothing moves forward. That’s not a productivity issue.That’s a meeting issue. Look, meetings are supposed to create alignment.Most just create inertia. Here’s what I’ve seen from teams that actually win: Good meetings feel sharp.Bad ones feel like déjà vu. So how do you run the first kind? Try this: 1. 2-Pizza RuleContinue reading “Effective Meetings”

Say It Right

The hardest fight isn’t with them— It’s with you: The real conflict isn’t between people—it’s between emotions. Most conversations go sidewaysbefore the truth ever gets said. Not because you’re wrong.Not because they’re difficult. But because emotion takes the wheeland clarity gets lost. You don’t need perfect words.You need a simple way forward. Calm spreads fast,Continue reading “Say It Right”