I was at the airport when a taxi driver approached.
The first thing I noticed in the taxi was a sentence, that I read: Duck or Eagle? You decide!
The second thing I noticed was a clean & shiny cab, the driver well dressed, white shirt & pressed pants, with a tie.
The taxi driver got out, opened the door for me & said: “I am John, your chauffeur.While I keep your luggage, I would like you to read on this card what my mission is.”
On the card was written: John’s Mission: Take my customers to their destination quickly, safely & economically, offering a friendly environment.
I was impressed!
The cab’s interior was equally clean.
John asked me:
“Would you like a coffee?”
Playing with him I said:
“No! I prefer a juice.”
Immediately he replied: “No problem. I have a thermos with regular juice & also diet, as well as water” he also told me: “If you’d like to read, I have today’s paper & some magazines as well.”
When the cab started, John told me: “These are the radio stations I have & this is the repertoire they play.”
As if that wasn’t enough, John asked me if the air conditioning temperature was good.
Then he told me the best route to my destination & whether I wanted to talk to him or whether he preferred that I not be interrupted.
I asked:”Do you always serve your customers like this?”
“No!” He replied. “Not always.
Only in the last two years.
My first years as a taxi driver I spent most of my time complaining like other taxi drivers.
One day I heard a doctor specializing in personal development.
He wrote a book called Who You Are Makes a Difference.
He said: If you get up in the morning expecting to have a bad day, you will!
Don’t be a DUCK! Be an EAGLE!
The ducks only make noise & complain, the eagles soar above the group.
I was all the time making noise & complaining. So I decided to change my attitudes & be an eagle.
I looked at the other taxis & drivers. Dirty taxis, unfriendly drivers & unhappy customers.
I decided to make some changes. Since my customers responded well, I made a few more changes.
In my first year as an eagle, I doubled my income. This year, I already quadrupled.
You were lucky to take my taxi today. I’m no longer at the taxi stand. My clients make reservations on my cell phone or text me. If I can’t answer, I can get a reliable “Eagle” taxi driver friend to do the job.”
John was different. He offered a limousine service in a regular taxi.
John the taxi driver, decided to stop making a noise & complain as ducks do & started to fly over the group, as eagles do.
It doesn’t matter if you work in an office, maintenance, teacher, civil servant, politician, executive, employee or a professional or a taxi driver! How do you behave? Are you dedicated to making a noise & complaining? Or rising above the rest?
Remember: THE DECISION IS YOURS! This key only opens from the inside!
AND EACH TIME YOU HAVE LESS TIME TO CHANGE!
Kenrick Vaz 